*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

    :root {
      --red: #e00026;
      --red-dark: #99001b;
      --red-mid: #c40022;
      --red-light: #fef2f2;
      --white: #ffffff;
      --gray-50: #f9fafb;
      --gray-100: #f3f4f6;
      --gray-200: #e5e7eb;
      --gray-400: #9ca3af;
      --gray-500: #6b7280;
      --gray-600: #4b5563;
      --gray-700: #374151;
      --gray-800: #1f2937;
      --blue-50: #eff6ff;
      --blue-100: #dbeafe;
      --blue-200: #bfdbfe;
      --blue-500: #3b82f6;
      --blue-800: #1e40af;
      --green-50: #f0fdf4;
      --green-100: #dcfce7;
      --green-200: #bbf7d0;
      --green-600: #16a34a;
      --green-800: #166534;
      --amber-50: #fffbeb;
      --amber-200: #fde68a;
      --amber-600: #d97706;
      --amber-800: #92400e;
      --emerald-50: #ecfdf5;
      --emerald-100: #d1fae5;
      --emerald-200: #a7f3d0;
      --emerald-500: #10b981;
      --emerald-600: #059669;
      --emerald-800: #065f46;
      --pink-50: #fdf2f8;
      --pink-200: #fbcfe8;
      --pink-700: #be185d;
      --orange-50: #fff7ed;
      --orange-500: #f97316;
      --slate-50: #f8fafc;
      --slate-100: #f1f5f9;
      --slate-200: #e2e8f0;
      --slate-700: #334155;
      --teal-500: #14b8a6;
      --indigo-500: #6366f1;
      --rose-500: #f43f5e;
      --purple-600: #9333ea;
      --cyan-500: #06b6d4;
    }

    body {
      font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
      background: linear-gradient(135deg, var(--slate-50) 0%, #fef2f2 40%, var(--orange-50) 100%);
      min-height: 100vh;
      color: var(--gray-800);
    }

    /* HEADER */
    .header {
      background: linear-gradient(135deg, var(--red) 0%, var(--red-mid) 50%, var(--red-dark) 100%);
      padding: 3rem 1.25rem 8rem;
      padding-top: max(3rem, calc(env(safe-area-inset-top) + 1.5rem));
      position: relative;
      overflow: hidden;
      text-align: center;
    }
    .header::before {
      content: '';
      position: absolute;
      top: -5rem; right: -5rem;
      width: 20rem; height: 20rem;
      background: rgba(255,255,255,0.08);
      border-radius: 50%;
      filter: blur(40px);
    }
    .header::after {
      content: '';
      position: absolute;
      bottom: 0; left: 50%;
      transform: translateX(-50%);
      width: 24rem; height: 10rem;
      background: rgba(255,128,149,0.15);
      border-radius: 50%;
      filter: blur(40px);
    }
    .lang-switcher {
      position: absolute;
      top: 1rem; right: 1rem;
      z-index: 10;
      display: flex;
      gap: 0.25rem;
      background: rgba(0,0,0,0.2);
      border-radius: 9999px;
      padding: 0.25rem;
      backdrop-filter: blur(8px);
    }
    .lang-btn {
      border: none;
      cursor: pointer;
      border-radius: 9999px;
      padding: 0.4rem 0.85rem;
      min-height: 36px;
      font-size: 0.875rem;
      font-weight: 500;
      transition: all 0.2s;
      background: transparent;
      color: white;
      -webkit-tap-highlight-color: transparent;
    }
    .lang-btn.active {
      background: white;
      color: var(--red);
    }
    .header-icon {
      display: inline-flex;
      align-items: center;
      justify-content: center;
      background: rgba(255,255,255,0.15);
      border-radius: 1rem;
      padding: 1rem;
      margin-bottom: 1.5rem;
      backdrop-filter: blur(4px);
    }
    .header-icon svg { width: 2.5rem; height: 2.5rem; color: white; stroke: white; fill: none; }
    .header h1 {
      font-size: clamp(1.75rem, 5vw, 3rem);
      font-weight: 700;
      color: white;
      letter-spacing: -0.025em;
      line-height: 1.2;
    }
    .header p {
      margin-top: 1rem;
      font-size: 1.05rem;
      color: rgba(255,240,240,0.9);
    }

    /* MAIN */
    .main {
      max-width: 48rem;
      margin: 0 auto;
      padding: 0 1rem 4rem;
      position: relative;
      margin-top: -6rem;
    }

    /* FAQ CARD */
    .faq-list { display: flex; flex-direction: column; gap: 1rem; }

    .faq-card {
      background: white;
      border-radius: 1rem;
      border: 1px solid var(--gray-100);
      overflow: hidden;
      box-shadow: 0 1px 3px rgba(0,0,0,0.08);
      transition: box-shadow 0.3s;
    }
    .faq-card:hover { box-shadow: 0 4px 12px rgba(0,0,0,0.1); }
    .faq-card.open { box-shadow: 0 8px 24px rgba(0,0,0,0.1); }

    .faq-btn {
      width: 100%;
      display: flex;
      align-items: center;
      gap: 1rem;
      padding: 1.25rem;
      background: none;
      border: none;
      cursor: pointer;
      text-align: left;
      transition: background 0.2s;
      -webkit-tap-highlight-color: transparent;
      touch-action: manipulation;
    }
    .faq-btn:hover { background: rgba(249,250,251,0.5); }
    .faq-btn:active { background: rgba(243,244,246,0.8); }

    .faq-icon {
      flex-shrink: 0;
      width: 3.5rem;
      height: 3.5rem;
      border-radius: 0.75rem;
      display: flex;
      align-items: center;
      justify-content: center;
      box-shadow: 0 4px 12px rgba(0,0,0,0.15);
    }
    .faq-icon svg { width: 1.75rem; height: 1.75rem; stroke: white; fill: none; }

    .faq-title {
      flex: 1;
      font-size: 1.05rem;
      font-weight: 600;
      color: var(--gray-800);
      padding-right: 2rem;
      line-height: 1.4;
    }

    .faq-chevron {
      flex-shrink: 0;
      width: 2rem;
      height: 2rem;
      background: var(--gray-100);
      border-radius: 9999px;
      display: flex;
      align-items: center;
      justify-content: center;
      transition: transform 0.3s;
    }
    .faq-chevron svg { width: 1.25rem; height: 1.25rem; stroke: var(--gray-500); fill: none; }
    .faq-card.open .faq-chevron { transform: rotate(180deg); }

    .faq-body {
      overflow: hidden;
      max-height: 0;
      opacity: 0;
      transition: max-height 0.4s cubic-bezier(0.4,0,0.2,1), opacity 0.3s;
    }
    .faq-card.open .faq-body {
      max-height: 3000px;
      opacity: 1;
    }

    .faq-content {
      padding: 0 1.25rem 1.25rem;
      margin-left: calc(3.5rem + 1rem);
      border-left: 2px solid var(--gray-100);
      padding-left: 1rem;
      color: var(--gray-600);
      line-height: 1.7;
    }
    @media (max-width: 380px) {
      .faq-content {
        margin-left: 0;
        border-left: none;
        padding-left: 0;
      }
    }
    .faq-content > * + * { margin-top: 0.75rem; }

    /* ALERT BOXES */
    .alert {
      display: flex;
      align-items: flex-start;
      gap: 0.75rem;
      padding: 0.75rem 1rem;
      border-radius: 0.75rem;
      border: 1px solid;
      font-size: 0.875rem;
      line-height: 1.5;
    }
    .alert svg { width: 1.25rem; height: 1.25rem; flex-shrink: 0; margin-top: 0.1rem; fill: none; }
    .alert-warning { background: var(--amber-50); border-color: var(--amber-200); color: var(--amber-800); }
    .alert-warning svg { stroke: var(--amber-600); }
    .alert-error { background: #fef2f2; border-color: #fecaca; color: #991b1b; }
    .alert-error svg { stroke: #ef4444; }
    .alert-info { background: var(--blue-50); border-color: var(--blue-200); color: var(--blue-800); }
    .alert-info svg { stroke: var(--blue-500); }
    .alert-success { background: var(--emerald-50); border-color: var(--emerald-200); color: var(--emerald-800); }
    .alert-success svg { stroke: var(--emerald-600); }

    /* CARDS WITHIN FAQ */
    .inner-card {
      border-radius: 1rem;
      border: 1px solid;
      padding: 1.25rem;
      margin: 0.75rem 0;
    }
    .inner-card-blue { background: linear-gradient(135deg, var(--blue-50), #e0f2fe); border-color: var(--blue-100); }
    .inner-card-red { background: linear-gradient(135deg, #fef2f2, var(--orange-50)); border-color: #fecaca; }
    .inner-card-green { background: linear-gradient(135deg, var(--green-50), var(--emerald-50)); border-color: var(--green-200); }
    .inner-card-emerald { background: linear-gradient(135deg, var(--emerald-50), #ccfbf1); border-color: var(--emerald-100); }
    .inner-card-gray { background: linear-gradient(135deg, var(--slate-100), var(--gray-100)); border-color: var(--slate-200); }
    .inner-card-pink { background: linear-gradient(135deg, var(--pink-50), #fef2f2); border-color: var(--pink-200); }

    .grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 0.75rem; margin: 0.75rem 0; }
    @media (max-width: 480px) { .grid-2 { grid-template-columns: 1fr; } }

    .mini-card {
      display: flex;
      align-items: center;
      gap: 0.75rem;
      border-radius: 0.75rem;
      padding: 1rem;
      border: 1px solid;
    }
    .mini-card-blue { background: linear-gradient(135deg, var(--blue-50), #e0f2fe); border-color: var(--blue-100); }
    .mini-card-red { background: linear-gradient(135deg, #fef2f2, var(--orange-50)); border-color: #fecaca; }
    .mini-card-green { background: linear-gradient(135deg, var(--green-50), var(--emerald-50)); border-color: var(--green-200); }
    .mini-card-gray { background: linear-gradient(135deg, var(--gray-50), #fef2f2); border-color: #fecaca; }

    .emoji-box {
      width: 2.5rem; height: 2.5rem;
      border-radius: 0.5rem;
      display: flex; align-items: center; justify-content: center;
      font-size: 1.25rem;
      flex-shrink: 0;
    }

    .flex-row { display: flex; align-items: center; gap: 1rem; }
    .flex-col-center { display: flex; flex-direction: column; align-items: center; gap: 0.75rem; }

    /* Steps */
    .steps { display: flex; flex-direction: column; gap: 0.75rem; }
    .step { display: flex; align-items: flex-start; gap: 0.75rem; }
    .step-num {
      flex-shrink: 0;
      width: 2rem; height: 2rem;
      border-radius: 9999px;
      background: var(--pink-200);
      color: var(--pink-700);
      font-weight: 700;
      font-size: 0.875rem;
      display: flex; align-items: center; justify-content: center;
    }
    .step p { padding-top: 0.25rem; line-height: 1.5; }

    /* QR animation */
    .qr-wrapper {
      display: flex; justify-content: center;
      margin: 0.75rem 0;
    }
    .qr-box {
      position: relative;
      background: linear-gradient(135deg, #fef2f2, var(--orange-50));
      border-radius: 1.5rem;
      padding: 1.5rem;
      border: 1px solid #fecaca;
      display: flex; flex-direction: column; align-items: center; gap: 0.75rem;
    }
    .qr-code {
      position: relative;
      background: white;
      border-radius: 1rem;
      padding: 1rem;
      box-shadow: 0 4px 12px rgba(0,0,0,0.1);
      overflow: hidden;
    }
    .qr-grid { display: grid; grid-template-columns: repeat(5,1fr); gap: 0.25rem; }
    .qr-cell { width: 0.75rem; height: 0.75rem; border-radius: 0.125rem; }
    .qr-scan-line {
      position: absolute; left: 0; right: 0; height: 2px;
      background: var(--red);
      box-shadow: 0 0 8px rgba(224,0,38,0.8);
      animation: scan 2.5s cubic-bezier(0.4,0,0.2,1) infinite;
    }
    @keyframes scan {
      0% { top: 0; opacity: 0; }
      15% { opacity: 1; }
      85% { opacity: 1; }
      100% { top: 100%; opacity: 0; }
    }
    .qr-label { font-size: 0.875rem; font-weight: 500; color: var(--red); }

    /* Ticket states */
    .ticket-states { display: flex; flex-direction: column; gap: 1rem; margin: 0.75rem 0; }
    @media (min-width: 480px) { .ticket-states { flex-direction: row; } }
    .ticket-state {
      flex: 1;
      border-radius: 1rem;
      padding: 1.25rem;
      border: 1px solid;
      text-align: center;
    }
    .ticket-state-green { background: linear-gradient(135deg, var(--green-50), var(--emerald-50)); border-color: var(--green-200); }
    .ticket-state-gray { background: linear-gradient(135deg, var(--gray-50), #fef2f2); border-color: #fecaca; }
    .ticket-state .emoji { font-size: 2rem; margin-bottom: 0.75rem; display: block; }
    .ticket-state .label { font-weight: 600; font-size: 0.9rem; }
    .ticket-state .sublabel { font-size: 0.8rem; margin-top: 0.25rem; }
    .ts-green .label { color: var(--green-800); }
    .ts-green .sublabel { color: var(--green-600); }
    .ts-red .label { color: #991b1b; }
    .ts-red .sublabel { color: #dc2626; }

    /* Office box */
    .office-box {
      display: flex;
      flex-direction: column;
      align-items: center;
      gap: 1.25rem;
      text-align: center;
    }
    @media (min-width: 480px) {
      .office-box { flex-direction: row; text-align: left; }
    }
    .office-icon {
      width: 5rem; height: 5rem;
      background: white;
      border-radius: 1rem;
      display: flex; align-items: center; justify-content: center;
      font-size: 2.5rem;
      box-shadow: 0 4px 12px rgba(0,0,0,0.08);
      flex-shrink: 0;
    }
    .office-title { font-size: 1.25rem; font-weight: 700; color: var(--gray-800); }
    .office-sub { color: var(--gray-600); margin-top: 0.25rem; }

    /* Key box */
    .key-box {
      display: flex; align-items: center; gap: 1rem;
      background: linear-gradient(135deg, #fef2f2, var(--orange-50));
      border: 1px solid #fecaca;
      border-radius: 1rem;
      padding: 1.5rem;
      margin: 0.75rem 0;
    }
    .key-icon {
      width: 4rem; height: 4rem;
      background: #fee2e2;
      border-radius: 0.75rem;
      display: flex; align-items: center; justify-content: center;
      font-size: 2rem;
      flex-shrink: 0;
    }
    .key-label { font-size: 0.875rem; color: var(--gray-600); }
    .key-value { font-size: 1.1rem; font-weight: 700; color: var(--red); margin-top: 0.25rem; }

    /* Territory box */
    .territory-box {
      display: flex; align-items: center; gap: 1rem;
      background: linear-gradient(135deg, var(--emerald-50), #ccfbf1);
      border: 1px solid var(--emerald-100);
      border-radius: 1rem;
      padding: 1.25rem;
      margin: 0.75rem 0;
    }
    .territory-icon {
      width: 4rem; height: 4rem;
      background: white;
      border-radius: 0.75rem;
      display: flex; align-items: center; justify-content: center;
      font-size: 2rem;
      box-shadow: 0 2px 8px rgba(0,0,0,0.06);
      flex-shrink: 0;
    }
    .territory-title { font-size: 1.1rem; font-weight: 600; color: var(--gray-800); }
    .territory-sub { font-size: 0.875rem; color: var(--gray-600); margin-top: 0.25rem; }

    /* FOOTER HELP */
    .footer-help {
      margin-top: 3rem;
      background: linear-gradient(135deg, var(--red) 0%, #800015 100%);
      border-radius: 1.5rem;
      padding: 2rem;
      text-align: center;
      color: white;
      box-shadow: 0 20px 40px rgba(224,0,38,0.2);
    }
    .footer-help-icon {
      width: 4rem; height: 4rem;
      background: rgba(255,255,255,0.15);
      border-radius: 1rem;
      display: flex; align-items: center; justify-content: center;
      margin: 0 auto 1rem;
      backdrop-filter: blur(4px);
    }
    .footer-help-icon svg { width: 2rem; height: 2rem; stroke: white; fill: none; }
    .footer-help h2 { font-size: 1.5rem; font-weight: 700; }
    .footer-help p { margin-top: 0.5rem; color: rgba(255,230,230,0.9); max-width: 24rem; margin-left: auto; margin-right: auto; }
    .footer-help-badge {
      display: inline-flex;
      align-items: center;
      gap: 0.5rem;
      background: rgba(255,255,255,0.15);
      border-radius: 9999px;
      padding: 0.5rem 1.25rem;
      font-size: 0.875rem;
      font-weight: 500;
      margin-top: 1.5rem;
      backdrop-filter: blur(4px);
    }
    .footer-help-badge svg { width: 1.25rem; height: 1.25rem; stroke: #fbbf24; fill: none; }

    /* SITE FOOTER */
    .site-footer {
      border-top: 1px solid var(--gray-200);
      background: rgba(255,255,255,0.5);
      backdrop-filter: blur(4px);
      padding: 2rem 1rem;
      text-align: center;
    }
    .site-footer p { font-size: 0.875rem; color: var(--gray-500); }
    .site-footer small { font-size: 0.75rem; color: var(--gray-400); margin-top: 0.25rem; display: block; }

    /* Gradient accents for icons */
    .g-blue { background: linear-gradient(135deg, #3b82f6, #06b6d4); }
    .g-emerald { background: linear-gradient(135deg, #10b981, #14b8a6); }
    .g-red { background: linear-gradient(135deg, var(--red), #b3001e); }
    .g-orange { background: linear-gradient(135deg, #f97316, #f59e0b); }
    .g-pink { background: linear-gradient(135deg, #ec4899, #f43f5e); }
    .g-gray { background: linear-gradient(135deg, #4b5563, #334155); }
    .g-indigo { background: linear-gradient(135deg, #6366f1, #8b5cf6); }
    .g-teal { background: linear-gradient(135deg, #14b8a6, #06b6d4); }

    strong { font-weight: 600; }
    p { line-height: 1.6; }

    /* ── MOBILE GLOBAL ── */
    @media (max-width: 480px) {
      body { -webkit-text-size-adjust: 100%; }

      .header { padding-bottom: 7rem; }

      .main { padding: 0 0.75rem 7rem; }

      .faq-title { font-size: 0.97rem; }

      .faq-icon { width: 3rem; height: 3rem; border-radius: 0.6rem; }
      .faq-icon svg { width: 1.5rem; height: 1.5rem; }

      .faq-btn { padding: 1rem; gap: 0.75rem; }

      .alert { font-size: 0.82rem; padding: 0.65rem 0.85rem; }

      .footer-help { border-radius: 1rem; padding: 1.5rem 1.25rem; }
      .footer-help h2 { font-size: 1.25rem; }

      .inner-card { padding: 1rem; }
      .mini-card { padding: 0.75rem; }

      .office-title { font-size: 1.1rem; }
      .office-icon { width: 4rem; height: 4rem; font-size: 2rem; }
    }